Package Tour Charges and Deposits

How we take payments

We primarily request online payments (e.g. for package tour deposits) through personalised products on this website, using a URL that is unlisted and only sent to the appropriate customer. To make the payment, add the personalised product to the cart, then check out. We use Shopify's payment gateway, policies, and exchange rates (which come from third parties).

Personalised URLs for payment will show the appropriate charge in your local currency, also allowing you to pay in this currency (if available through Shopify), using Shopify's exchange rates and fees. Please note: Shopify's payment gateway includes a 2% currency conversion fee that is payable by the customer. We note this fee as a percentage in our itineraries, but we cannot give a definite number due to the dynamic nature of exchange rates.

Tour charges

Charges for package tours are given in the documents we send to customers, with as much certain detail as possible. We charge a planning/handling fee of 15% of the tour price for custom-order tours, that is noted in these documents.

As mentioned previously, we cannot give definite prices for the 2% Shopify currency conversion fee due to the nature of exchange rates.

Package tour deposit schedule

Deposits must be paid according to our deposit schedule, which changes if the travel contract is started closer to the first day of the tour. We will work with you to organise the payment amounts and timing of deposits.

Travel contract started more than 30 days before the first day of tour:

  • 50% of the package tour fee paid earlier than 30 days before the first day of the tour.
  • The remaining 50% must be paid earlier than 14 days before the first day of the tour.

Travel contract started less than 30 days, but more than 14 days before the first day of tour:

  • 50% of the package tour fee paid earlier than 20 days before the first day of the tour.
  • The remaining 50% must be paid earlier than 14 days before the first day of the tour.

Travel contract started less than 14 days before the first day of tour:

  • 100% deposit must be paid, according to availability - we can rarely offer package tours this close to the start date of the tour.

Package tour information and terms and conditions